Nothing develops a business more than winning your clients trust.
It's simple: a consumer will not buy the service or product from someone who they don't trust. A good relationship with clients can drive the success of your business hugely.
💥Here are 7 tips and tricks on how to gain your client's trust.
1️⃣ Email like a professional
The way that we communicate with clients is crucial for a good start in business. One way is through emails! An effective email is well organized, focused, and friendly.
It is important to keep the email as professional as possible.
This is an example of how to structure an email ⬆
According to Cloud Peeps, if you have a call with a new client, follow up with an email summarising the main points. This helps if in the future, any problem comes up - you can reference these writing points that you had previously agreed upon.
2️⃣ Respect the client's time
Time is valuable for everyone! And this is no different for new clients. To gain the trust of the clients, it is crucial that you respect their time, show punctuality, and are aware of their needs and schedule.
That means applying the above to your schedule. Respect agreed times - a meeting cannot be cancelled at the last minute.
Join the call 2 minutes before the start time will help to win clients trust.
⏰📆 Do not show up late or forget to show up! Try to stay correct to the schedule, keeping flexible to their emails, calls, meetings.
Lastly, don’t make them wait.
3️⃣ Be honest
If you do not want to lose the client, just be honest. Even when things go wrong or you miss the deadline, the only thing that you should do is be transparent. As Small Biz Trends says, when you try to justify what you have done wrong, you are showing a weak side of your character. Clients need the real person of you, rather than an ideal image.
As a human, you won't be perfect - but what you do after can decide your client’s behavior. The way in which you react when something goes wrong can help them to understand that you are really engaged to fix the problem.
And don't forget! 😁Clients are more likely to forget about issues that they have faced when they are recovered quickly and fixed in good time.
4️⃣ Care
Learn this tip and you will always win your client's trust.
The first try tip is on understanding clients as humans. Show enough attention to clients needs and make them feel important.
According to Thomson Reuters, your client should know that his or her case is very important to you - this will leave a strong, positive impression on your client. Just put yourself in their position and think about how you would like to be treated! This will help you to come up with ideas on how to treat your client well.
A good example is Matt Roberts a personal trainer, who stated that in personal training businesses it is important to make sure that clients get what they want for their hard-earned money.
5️⃣ Consistency
Once you promise or do something, don’t forget about it.
You should keep the promise. If you do not, the client's trust will start to drop. It is one of the most important tips to keep the client's trust.
We all know, that to gain a new client we must present ourselves in the best way, outlining our strongest points and telling our successes.
But, 🙋♂️the game its not over and won.
You must be consistent with what you say, what you promise, what you offer...and only then your client be sure to continue with you. Prove that you are professional and that you keep to your word.
6️⃣ Listen to their pain points
By examining clients concerns, you will understand their causes and will be able to find a solution.
In this way, you make life easier for the client.
A face to face communication where you listen carefully to analyze and discuss their goals and their eventual action can be really useful. This way, you brighten up 🌟 the issues that they might never think about. Chris Myers, a famous physiotherapist describes the importance of knowing the client's pain point.
You are demonstrating commitment and gain their trust.🤝🤝
7️⃣ Integrity
The first rule to integrity is to never promise what you cannot deliver. A professional can stand by what they say and do the right thing, not influenced by circumstances.
According to Forbes, integrity has become a business buzzword and means different things to different people.
Integrity is:
🔆 being transparent
🔆 not compromising your mission
🔆 bringing your values to work.
This will create trust – a drive for clients once they see that your mission and decision does not change for different reasons, but stands strong and whenever you need to make decisions clients will trust you, on your potential and values.
Invest in gaining and building trust with clients will push your business towards success. Once you read these tips, start applying them and see the difference that they can make. 😊
Feel free to leave comments or suggestions to support all people who deal with relationships with clients.
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About the author
Ardita is from Albania and joined the High-Profile Club as a Marketing Assistant. She is passionate about Mathematics and knowledgeable on a variety of computer programming languages. Continuing a BA in Accounting and Finance at South Bank University, Ardita has keen interests to deepen her knowledge in accounting, financial markets, and business. She is highly motivated to learn new things and develop opportunities.
Find Ardita on LinkedIn.
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